Refund Policy

This Refund Policy (the "Policy") is issued by nTra Technologies Pvt Ltd, having its registered office at Financial District, Gachibowli, Hyderabad, India (the "Company"), and governs all payments made by any person (the "Customer") for a paid subscription plan to the Service. This Policy forms an integral part of, and shall be read together with, the Terms of Service. Capitalised terms used but not defined herein shall have the meanings given to them in the Terms of Service. By completing a purchase, the Customer acknowledges that it has read, understood, and accepted this Policy.

1. Definitions

1.1 "Billing Cycle" means the monthly or annual period, as selected by the Customer at checkout, for which Fees are paid in advance.

1.2 "Credits" means the usage units allocated to the Customer under a Subscription.

1.3 "Fees" means all amounts paid or payable by the Customer for a Subscription, inclusive of applicable taxes.

1.4 "Subscription" means the Customer's right to access the paid features of the Service under a selected plan for a Billing Cycle.

2. Billing

2.1 Fees shall be payable in advance at the commencement of each Billing Cycle.

2.2 Prices are denominated in United States Dollars. The total amount payable, inclusive of applicable taxes, shall be displayed to the Customer at checkout prior to payment.

2.3 All payments shall be processed through Razorpay Software Private Limited. The Company shall not be responsible for any currency conversion charges, foreign transaction fees, or other charges levied by the Customer's bank or card issuer.

2.4 The Company shall issue an invoice or receipt for each payment to the email address associated with the Customer's account.

3. Automatic Renewal

3.1 Each Subscription shall renew automatically upon the expiry of the then-current Billing Cycle for a successive Billing Cycle of equal duration, at the Fees then in effect, and the Customer hereby authorises the Company to charge the payment method on file for each such renewal.

3.2 The Customer may disable automatic renewal at any time prior to the renewal date in accordance with Clause 6.

4. No Refunds

4.1 Save as expressly provided in Clause 5 of this Policy and Clause 14.3 of the Terms of Service, all Fees are final and non-refundable, and the Company shall not be obliged to issue any refund, credit, or set-off, in whole or in part, for any reason whatsoever, including without limitation:

• (a) any unused portion of a Billing Cycle, whether before or after cancellation;
• (b) any unused or expired Credits;
• (c) any downgrade of a Subscription during a Billing Cycle;
• (d) any renewal that the Customer failed to cancel prior to the renewal date;
• (e) any dissatisfaction with the Service or any Output; or
• (f) any suspension or termination of the Customer's account for breach of the Terms of Service.

4.2 The Customer may cancel a Subscription at any time in accordance with Clause 6 and shall retain access to the Service until the expiry of the then-current Billing Cycle.

4.3 Nothing in this Policy shall exclude or limit any right of the Customer that cannot be excluded or limited under applicable consumer protection law.

5. Billing Errors

5.1 Where the Customer has been charged more than once for the same Billing Cycle, charged an incorrect amount, or charged after a valid cancellation, the Company shall reverse the erroneous charge, including any taxes charged thereon. Such reversal constitutes the correction of an error and shall not be construed as a refund.

5.2 The Customer is requested to report any billing error within thirty (30) days of the date of the relevant charge, in accordance with Clause 10, to enable prompt investigation. Nothing in this Clause 5.2 shall limit any right of the Customer to the correction of a billing error, or any limitation period, under Applicable Law.

6. Cancellation

6.1 The Customer may cancel a Subscription at any time through the billing section of the account settings, or by written notice sent to hello@ntra.ai from the email address associated with the account.

6.2 Upon cancellation:

• (a) no further Fees shall be charged in respect of the cancelled Subscription;
• (b) the Customer shall retain access to the paid features of the Service until the expiry of the then-current Billing Cycle; and
• (c) upon such expiry, the account shall revert to the free plan, if available, or shall become inactive.

7. Changes of Plan

7.1 The terms applicable to any upgrade or downgrade of a Subscription shall be as displayed to the Customer at checkout.

8. Credits

8.1 Credits shall carry forward between Billing Cycles and shall expire twelve (12) months from the date of their issue. Expired Credits shall not be refunded or reinstated.

8.2 Credits have no monetary value, are non-transferable, and may not be sold or exchanged for cash. All Credits shall be forfeited upon the closure or termination of the Customer's account.

9. Changes in Fees

9.1 The Company shall give the Customer not less than thirty (30) days' prior notice of any change in Fees. Revised Fees shall apply from the first renewal following the expiry of such notice period. A Customer who does not accept the revised Fees may cancel the Subscription prior to such renewal.

10. Procedure for Reporting Billing Errors

10.1 A report of a billing error shall be sent to hello@ntra.ai and shall specify the email address associated with the account, the invoice or payment identifier, and a description of the error.

10.2 The Company shall respond within two (2) business days of receipt. Upon confirmation of the error, the erroneous amount shall be returned to the original payment method through Razorpay within five (5) to seven (7) business days. Additional time may be required for the Customer's bank to reflect the credit.

11. Chargebacks

11.1 The Customer shall contact the Company before initiating any payment dispute or chargeback with its bank or card issuer. Upon the initiation of a chargeback, the Company may suspend the Customer's account pending its resolution. Where a chargeback is determined to be without merit, the Company shall be entitled to recover the disputed amount together with any fees levied on the Company in connection therewith.

12. Enterprise Agreements

12.1 Where the Customer has executed an enterprise agreement or order form with the Company, the billing terms thereof shall prevail over this Policy to the extent of any inconsistency.

13. Amendments

13.1 The Company may amend this Policy from time to time. Amendments shall apply to purchases and renewals made after the publication of the amended Policy. Material amendments shall be notified to Customers by email not less than thirty (30) days in advance.

14. Contact

nTra Technologies Pvt Ltd, Financial District, Gachibowli, Hyderabad, India
Email: hello@ntra.ai